AI Voice Calling Agent

What is the AI Voice Calling Agent?

RAMSUN's AI Voice Calling Agent is an enterprise-grade solution integrating advanced Speech-to-Text (STT) and Text-to-Speech (TTS) with telecom orchestration. It enables businesses to automate customer communication with real-time intelligence, seamless scalability, and end-to-end monitoring.

Features Included

• AI voice agent for inbound/outbound calls
• Call logs (number, type, timestamps, duration, file name)
• Follow-ups details (if recorded)
• Information from the customer as per requirement (if recorded) in excel/csv
• Role-based behaviour (Sales for outbound, Support for inbound)
• Language handling (Hindi/English consistency as configured)
• Single Voice (Male/Female)

Operational Scope

• Simultaneous calls are limited by the number of paid concurrent agents
• Per-minute includes domestic carrier usage; international is not included

Support and SLA

• Standard support: next-business-day response for non-urgent tickets
• Incident notifications for critical failures
• Routine updates/patches during business hours